Refund Policy
At Mattgraphy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a full refund under the following conditions:
- Satisfaction Guarantee: If you are not fully satisfied with the final product, you may request a full refund within 14 days of project completion. Feedback must be provided detailing the areas of concern so we can understand how to improve.
- Exceptional Refunds: We also honor refunds for past services if valid concerns are raised, even after significant time has passed. Such refunds are evaluated on a case-by-case basis.
- Exclusions: Refunds are not available for projects that were finalized and explicitly approved by the client unless covered under the satisfaction guarantee.
We are committed to working with clients to resolve any issues before processing refunds. For assistance, please contact us at Info@mattgraphy.design or call 251-616-0700.
Privacy Policy
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At Mattgraphy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.
Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information:
- Name, email address, phone number, and company details when you contact us, request a service, or sign up for updates.
- Payment Information:
- Billing information such as credit card details (processed securely via Stripe and not stored on our servers).
- Project Information:
- Details related to your projects, such as design preferences, logos, and other materials you provide.
- Website Usage Information:
- IP addresses, browser type, and usage data collected through cookies and similar technologies to improve your experience on our site.
How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To process and fulfill your requests for design and branding services.
- Communication: To respond to inquiries, send updates, and manage ongoing projects.
- Payment Processing: To securely process payments via third-party services like Stripe.
- Improvement: To improve our website and services based on analytics and customer feedback.
How We Protect Your Information
We implement industry-standard measures to ensure your information is safe:
- Encryption: All transactions and data exchanges are encrypted using SSL (Secure Sockets Layer) technology.
- Third-Party Compliance: Payment processing is handled by Stripe, a PCI-compliant provider.
- Data Storage: We limit data retention to what is necessary for business and legal purposes and do not store sensitive payment information.
Sharing of Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
- Service Providers: To trusted partners like Stripe to process payments.
- Legal Compliance: When required by law or to protect against fraudulent or malicious activity.
- Consent: With your explicit consent.
Cookies
Our website uses cookies to enhance your browsing experience. These are small files stored on your device to:
- Recognize repeat visitors.
- Monitor website usage.
- Optimize our services.
You can disable cookies in your browser settings, but this may limit certain functionalities of our website.
Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt-out of receiving marketing communications at any time.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: Info@mattgraphy.design
Phone: 251-616-0700
Terms of Service (ToS)
By engaging with Mattgraphy, you agree to the following Terms of Service:
- Service Agreement: A project begins upon agreement to a written or digital contract and receipt of a deposit.
- Client Responsibilities: Clients must provide all necessary materials, feedback, and approvals in a timely manner to ensure project timelines are met.
- Limitations of Liability: Mattgraphy is not responsible for delays caused by incomplete or delayed client submissions or force majeure events.
- Ownership Rights: Final designs become the client’s property upon full payment. Mattgraphy retains the right to showcase completed work in its portfolio unless otherwise agreed.
For inquiries regarding these terms, please contact us at Info@mattgraphy.design or call 251-616-0700.
Security Assurance
We take the security of your payment and personal information seriously. To ensure your data is protected:
- Secure Payment Processing: All transactions are securely processed through Stripe, a PCI-compliant payment gateway.
- Data Encryption: Our website uses HTTPS to encrypt and protect sensitive data during transmission.
- Customer Privacy: We do not store payment details on our servers, and all sensitive information is handled securely and confidentially.
If you have questions about our security practices, please contact us at Info@mattgraphy.design or call 251-616-0700.